Support
How can we help?
Find a quick answer below, or write to us. The Support screen in the game (Settings, then Support) can add your app version to a message for you.
Contact us
Tell us what happened and which iPhone and iOS version you use. Please do not send passwords or payment details. We aim to reply within 7 days.
Publisher and postal address:
Mehmet Aktug, trading as Lumina Studio
Universiteler Mah 1606 Cd B Blok B401, 06800 Ankara, Turkiye (Turkey)
Report an ad
Saw an ad that is not suitable, broken or misleading? In the game, open Settings, then Support, then Report an ad, and pick the ad network and the reason. A screenshot is optional.
You can also email support@luminastudio.ai with the subject Report an ad. If you can, include the name of the ad network shown on the ad and a screenshot. We pass reports on to the ad network and use them to block bad ads.
Common questions
I lost my progress
Progress is saved on your iPhone and, when iCloud is on for the game, in your iCloud. After a reinstall the game offers to restore it the first time you open it. Check in the iOS Settings app that iCloud is on for the game, then open the game again. Hearts and the Remove Ads purchase are not part of the iCloud copy: use Restore purchases for the purchase.
My purchase is missing
Open the game, go to Settings and tap Restore purchases (it is also in the menu of the Shop). Purchases made with your Apple Account come back. Purchases and refunds are handled by Apple: for a refund, visit reportaproblem.apple.com.
An ad did not give me a reward
A reward is given only when an optional ad plays to the end. If you closed it early or it failed to play, nothing is lost and you can try again. If it played fully and nothing arrived, write to us with the time and what you expected.
Why are there ads, and how do I get rid of them?
There are no ads while you play. A short ad can appear between some levels, never in your first levels. A one-time Remove Ads purchase removes the ads between levels; the optional ads, where you choose to watch one for a heart or coins, stay available. See the Privacy Policy for what ad partners can see.
How do hearts work?
Hearts start to matter at level 12. They refill over time, or you can use an optional ad, coins or a purchase. You never need to buy anything to finish a level.
I got stuck. What can I do?
If a move leaves tiles stranded, the game tells you at once and Undo takes you back. A Hint or a Firework can also get you unstuck. A swipe that is not a word costs nothing, so you can explore freely.
A word looks wrong or is missing
Use Report a word in the game. The report waits in a small list on your phone and reaches us only if you send it yourself in a support message, so please include the word and the level. We use these reports to improve the word lists.
Does it work offline?
Yes, the whole game works offline. Ads, the Shop and iCloud simply wait until you are online again.
How do I turn off effects or change how I play?
Open Settings, then Accessibility. There you can turn on Reduce Motion, high contrast tiles and the tap-to-build mode, and set the haptic strength. The game also supports VoiceOver and larger text in menus.
Which devices does it run on?
The game is made for iPhone and needs iOS 18 or later. It is played in portrait.
How do I delete my data?
In the game, open Settings, then Privacy and data, then Reset. If you cannot open the game, or you want support messages deleted too, see Delete your data.
More information
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Privacy Policy
What the game stores, what ad partners see and your choices.
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Terms of Use
The rules for using the game, purchases and ads included.
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Delete your data
How to erase your progress and settings, and what stays with Apple.
Word Puzzle: Swipe Tiles is published by Mehmet Aktug, trading as Lumina Studio.